Welcome to Pain Recovery
If you’re here, we’ve received your referral and our team is ready to support you in booking your first appointment.
About Pain Recovery
Pain Recovery is an online, interdisciplinary clinic that supports people living with persistent pain through evidence-based education, movement, and mindfulness-based approaches. All care is provided through virtual Group Medical Visits (GMVs), which are covered by MSP at no cost to you.
We know that getting started can feel overwhelming. Our goal is to make the process clear, supportive, and easy to navigate from the beginning.
Our clinical team helps you develop practical skills to support pain recovery and improve daily function over time.
Our clinical team includes:
Dr. Noah Alexander and Dr. Barbara Kozminski, Pain Medicine Specialists
Hayley Alexander, Physiotherapist
Other allied healthcare providers, including occupational therapists, physiotherapists, and pharmacists
All sessions:
Take place virtually on Zoom
Are covered by MSP
Have no cost to you
Important information about your medical care
Pain Recovery’s Group Medical Visits are designed to complement your existing individual medical care, not replace it. Before participating, you need to have had an appropriate medical assessment of your pain and continue to have access to an individual medical provider.
Our Group Medical Visits do not provide:
Physical examinations or individual medical consultations
Diagnostic investigations
Prescriptions or individualized medication management
Assessment of new, changing, or concerning symptoms
If you develop new, changing, or concerning symptoms, please seek care from an appropriate medical provider, including an in-person assessment when needed.
Privacy and participation
To protect everyone’s privacy and support safe participation:
Join from a private room where others cannot see or hear the session
Keep your camera on throughout the session
Do not record the session or take videos, photos, or screenshots
Keep anything shared by other participants confidential
You will receive relevant resources and summary notes after the session.
What Happens Next
1
A Member of Our Team Will Call You
Within the next few days, a team member will contact you by phone to:
Book your initial (foundational) sessions
Walk you through the onboarding process
Answer any questions you may have
After this call, we will activate access to your JaneApp profile so you can begin managing your appointments.
2
Set-up Your JaneApp Access
You will receive an email from our booking system, JaneApp, inviting you to create a password.
Your account has already been created. Simply follow the instructions in the email to activate your access. You do not need to create a new account.
3
Complete Your Intake Form
You have been sent an intake form separately. This form is required to confirm your consent and make sure our group-based care is a good fit for you.
Please note:
Online booking won't be available until we receive your completed intake form
Once your form is submitted, we’ll enable booking in Jane and send you a confirmation email
Booking Your Sessions
The easiest way to book is by browsing our online calendar and following the booking links that direct you to Jane.
Before booking, please make sure:
You’ve finalized your Jane account setup
Your intake form has been submitted
You can also watch our short video walkthrough on how to finalize your Jane account and book a Group Medical Visit online.
Where to Start:
We recommend starting with one of our foundational sessions (ideally in this order):
Pain Science Education
Foundations of Mindfulness & Gentle Movement
Empowered Relief®
These sessions introduce key concepts and skills that are used throughout many of our other Group Medical Visits.
A member of our team will help you book these sessions during your onboarding call, so you don’t need to figure this out on your own.
GMV Topics:
At Pain Recovery, we offer a range of sessions designed to support different stages of your pain recovery journey.
You can view an overview of our recurring topics here.
New sessions are added each month, and not all sessions are offered every month, so we recommend checking the online calendar for current availability.
Please note: To allow space for as many participants as possible and to comply with MSP guidelines, each patient may register for one Group Medical Visit per day.
If you’d like to learn more before getting started, we invite you to explore the rest of our website.
You’ll find more information about how Group Medical Visits work, what to expect in sessions, and how this approach supports people living with persistent pain.
You can also visit our Resources page for a curated list of free supports available across BC, including Pain BC and other community-based programs.
Learn More & Explore
